General Information

• Children aged 3 and under enter free.
• Children of 4-15 must be accompanied by an adult.
• There is no parking at The Shard.
• Last entry is 1 hour before closing, however, we recommend you visit earlier in the day during busy periods.
• The bar closed 30 minutes before The Shard closes
• With the View Guarantee, if you cannot see at least three of the following five landmarks due to low visibility caused by weather during the time of your visit, we will give you a complimentary Revisit Voucher that will allow you to book a General Entry ticket, absolutely free:- No Refunds allowed
• London Eye
• The Walkie Talkie
• Tower Bridge
• One Canada Square
• St Paul’s Cathedral

Accessibility

• A ticket-holding disabled guest may be issued a free carer ticket upon presentation of relevant documentation.
• The View from The Shard offers a step-free experience with accessible lifts throughout the attraction.
   
• Wheelchairs are available for use free of charge on a first-come, first-served basis.
• Pushchairs cannot be taken onto the viewing platforms but can be stored free of charge at The Shard's storage facility in the main ticket hall.
• Drinks and snacks are available to purchase on both viewing levels

Booking and Ticket Information

• Picniq accepts all debit cards, Maestro, Visa and Mastercard as methods of payment. There is no credit card charge or 
• . Terms and conditions apply                                                                                                                                                                         
• .Cancellations - You can cancel your tickets up to the day before your planned visit for a 20% fee ( Cancellations are not permitted on or after your booked visit date )

Amendments – Confirmed bookings cannot be amended. You will need to make a new booking on our system, message cross your new reference, and we will cancel and refund your original booking in full. 

 Tickets cannot be altered / cancelled on or after the intended visit date and 100% cancellation fees apply.

Online bookings are limited to a maximum of 12 visitors.

• Tickets delivered by email.

Picniq Ltd acts as agent for all tickets/ bookings on behalf of the supplier/principle('the attraction'). Picniq booking terms click here

Click to activate map

Directions

The entrance is on Joiner Street and leads to London Bridge Underground Station, London Bridge Main Line Station, Tooley Street and St. Thomas Street.

The View From The Shard is open Monday – Sunday