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Frequently Asked Questions

What Can We Help You With?

On this page you will find answers to the most popular questions our customer service team get asked. General information about our booking procedures can be found in the ‘Important Information’ and ‘Terms and Conditions’ divs on each attractions booking page. Detailed attraction information can be found on their individual websites.

Most Common Questions Do I need to print my tickets or can I just show them on my phone? I haven't received my tickets - what can I do? I haven't heard of Picniq before, is it a legitimate company? Booking Tickets Payment Ticket Delivery Gift Vouchers Cancellations and Amendments

Due to the discount applied, all tickets sold through Picniq are non refundable. In some cases we are able to amend your ticket, providing this is done before the date of your visit. There is a fee of £10 which covers the administration and amendment of your ticket along with any attraction fees incurred.

contact by email Need to get in touch with us? [email protected]