General Information

• Upon request, you may be subject to a bag search before entering the venue. This is to ensure everyone's safety and security.
• All visitors to Phantom Peak must complete a waiver to participate. For children, a parent or guardian must consent and sign the waiver on their behalf.
• Under 16s must be accompanied by a paying adult, who assumes full responsibility for children under 16 years and are fully liable for their well-being. 
• Only food and drinks purchased within the venue are allowed to be consumed on the premises. 
• Smoking, including the use of e-cigarettes, is strictly prohibited except for the designated smoking area located in the new town.
• For the best experience, we recommend you arrive on time for your visit to Phantom Peak.
• Any guest who appears to be intoxicated may be refused admission or removed without a refund. The safety and enjoyment of all visitors comes first.
• There are a limited number of complimentary lockers available at the venue to store small bags and loose articles of clothing. Phantom Peak does not guarantee these are available for everybody, especially when the venue is busy. Personal belongings are stored at the owner's risk, and Phantom Peak cannot be held responsible for any lost or stolen items.
• Large items of luggage cannot be stored in lockers and are not permitted in the experience. You may be turned away if you arrive with large items of Luggage. Please note, there is no buggy park on site - please be considerate of other guests. 
• We recommend wearing comfortable clothing to Phantom Peak. You are welcome to dress up!
• Professional photography or recording equipment is strictly prohibited. You may take photos with small cameras or mobile phones throughout the experience, although please be considerate to others.
• Tickets purchased through Picniq cannot be cancelled or amended.

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Directions

Address: Surrey Quays Rd, London SE16 7PJ

7 minute walk away from Canada Water tube station (Jubilee and Overground).

If you’re arriving by bus, there is a bus stop right outside Phantom Peak for buses 47, 188, 381, C10, N381, and P12.

The closest station is Canada Water overground station (7 minute walk). Surrey Quays and Rotherhithe are less than 15 minutes walk.

Showing are at 12:00pm and 6:00pm most days, however this depends seasonally.