Bookings are made on our website and processed with Disneyland® Paris. Our website is user friendly and if there’s anything that you are unsure of please feel free to email our Customer Service Team on [email protected] or call the office on 01202 830 838 and we will be happy to help!

When you book you will be asked to choose your visit date, however if your plans change and you find yourself unable to attend on that chosen date then your ticket will be valid to use on other dates during the same season. Some tickets are more flexible than others and you can check which other dates your tickets are valid on using our availability calendar during the booking process.

Of course you can if this is what you would prefer to do but it doesn’t give you as much flexibility as purchasing the multi day tickets. By purchasing multi day tickets it means you can cross between the two parks as many times as you’d like allowing you to the parades and shows in both parks.

Also you need to make sure that you use the correct tickets in the correct order, these will be dated (on the name of the attachment) when they are sent to you but the date will not show up when you print the tickets.

If you are wanting flexibility and the option to see both parks in one day then we strongly advise that you book a one day, two park ticket.

No, we are unable to offer same day tickets as we require a minimum of 24 hours to process and email you your tickets.

Unfortunately not, however, our online booking system is easy to use. If you have any questions you would like answered before or after you make your booking then our Customer Service Team are always happy to help and can be contacted via email: [email protected] or by phone: 01202 830838.

You will receive a confirmation email with your tickets attached as soon as your payment has been successful.

You can book tickets until 17.00 PM the day before you wish to visit.

With magical attractions, any time is a good time! If you would prefer to visit when there are less guests at the park then it is recommended that you visit mid‐week (Tuesdays to Thursdays) between mid‐January through to mid‐March, or mid‐April through to mid‐May.

Disneyland® Paris is open 365 days a year, however the times are seasonal. We recommend that you check the opening times for the date that you would like to visit so that you are not disappointed. Also, because the park never closes, certain shows, attractions, parts of Disneyland® Parks, events, shops and restaurants may be closed, modified, delayed or removed without any advance notice. Disneyland® Parks attraction closures for maintenance will be published 6 months in advance.

Enhance your next visit with the Disneyland® Paris app. See estimated wait times for attractions, view entertainment schedules, browse interactive maps and much more!

There are a number of different ticket options to choose from depending on how many days you are planning to spend at Disneyland® Paris and whether you want to visit both the Disneyland® Park and Walt Disney Studios®. Ticket types are seasonal so if you don’t know the dates that you will be visiting we recommend that you book the ‘Super Magic’ ticket as that doesn’t restrict you to a specific date and is valid for a year from the purchase date.

This all depends on what type of ticket you purchase, every Disneyland® ticket is valid for more than one day throughout the year but you will need to check the availability calendar to find out what date restrictions there are for your particular ticket type.

Ticket validity depends on the type of ticket that you choose/have chosen. The cheapest ticket is the least flexible and the most expensive ticket is the most flexible. You can check ticket flexibility by having a look at the availability calendar during the booking process.

No! We don’t charge a booking fee or a credit card fee :)

We do not store any card details after payments/transactions have been made. All payments are made through our secure SagePay system.

Picniq welcomes all bookings, no kids required! ;) and Disneyland® Paris welcomes all guests of all ages!

If you notice any errors such as the wrong visit date or mis‐spelt names on your Picniq booking confirmation email you MUST contact us within 1 hour to amend this. Once you have received your tickets they CANNOT be changed or amended.

Ideally yes you would print your tickets before you arrive at the parks as this will speed up the time it takes to access the parks making the most of your trip, however, if you haven’t been able to then please don’t worry as you can head to Donald’s Desk near the entrance to the Disneyland® and you can print your tickets for free.

Your tickets are named so yes we do suggest that you take your passport as you may be asked for proof of ID when you enter the park at the gate.

When travelling to Disneyland® Paris you will need to travel with some form of photographic ID throughout your journey.

Don’t stress. There is a facility at Disneyland® called ‘Donald’s Desk’ where you can go to have your tickets printed. Donald’s Desk is located outside the main Disneyland® Park, opposite the Disneyland® Hotel.

If you have a one day ticket, you will keep you printed ticket with you for the day. If you have a multi‐day ticket (two, three or four days) you will exchange your printed ticket at the ‘Voucher Exchange’ machines outside the main Disneyland® Park ‐ the machine will issue you with a smaller ticket (business card size) which you will carry with you for the duration of your stay.

1 day, 1/2 park tickets are gate ready so you can go straight to the entrance of the park with your printed ticket. All multi-day tickets (two, three of four day tickets) need to be exchanged at the voucher exchange machines outside the Disneyland® Park entrance. Once you have done this your tickets are gate ready and you don’t need to queue again.

Unfortunately tickets are non‐refundable as set out in our terms and conditions and also the terms and conditions of Disneyland® Paris. If you are unable to use your tickets on the date that you have booked, your ticket will also be valid to use on other dates during the season. Some tickets are more flexible than others and you can check which other dates your tickets are valid on using our availability calendar during the booking process. You are also able to upgrade your tickets at the Disneyland® Paris entry gate.

We are unable to amend bookings once payment has been made. Therefore we suggest that you go to the Picniq Tickets website and make another booking. You will then need to take tickets from both bookings along with you.

The ticket type you have purchased will define which other days during the season it is valid for. You can check your ticket flexibility by having a look at the availability calendar during the booking process. If you have booked a less flexible date, don’t worry! You can pay to upgrade your ticket at the gate at Disneyland® Paris.

No, your tickets will be emailed to you within 24‐48 hours of making your booking, depending on your visit date. You will need to print your ticket

Picniq and Disneyland® Paris cannot be held responsible for cancelled travel. You may be able to use your ticket on another day, depending on the ticket type. Alternatively, all tickets can be upgraded at the gate of Disneyland® Paris to enable same day entry.

Unfortunately we cannot make changes to bookings after payment has been taken. However, if you want a different ticket type you can take your original ticket with you and upgrade it at the gate once you arrive at Disneyland® Paris.

Depending on the ticket type that the person holds, they may be able to use their ticket on another day that it is valid within the season. You can check the ticket flexibility by having a look at the availability calendar during the booking process. All tickets can be upgraded at the gate of Disneyland® Paris to enable same day entry.

Picniq cannot take responsibility for lost tickets, however we will always try to assist. As soon as you realise that you have misplaced your tickets please email [email protected] or call 01202 830 838 and a member of the Customer Service Team will be happy to help. Please note that you may get a slower response outside of normal office hours.

Please contact Picniq via email [email protected] or telephone on 01202 830 838 and we will help you. We cannot take any responsibility if an email address is incorrectly entered at the time of making your booking.

If you have any questions that we have not answered on this page, please email [email protected] or call the office on 01202 830 838 and a member of our Customer Service Team will be happy to answer any questions that you have.

To get the full magic of your visit, we suggest you visit both parks so that you can experience everything that Disneyland® Paris has to offer. If you only have a short time in Paris then the one day, 2 park ticket is a great opportunity to see both parks and only spend one day doing it. If you have some time to spare then Disneyland® Paris recommends three days and 2 parks.

Disney® guest parking is available outside the parks, where a flat rate per day applies. If you are staying in a Disney® Hotel you may park your car for free in the hotel car park. Disneyland® Paris encourage visitors to use the Disneyland® Paris shuttle service to get around.

Disneyland® Paris opens every day of the year. This means that from time to time certain rides are closed for maintenance and upgrades. It is best to check the Disneyland® Paris website for attraction closures prior to making your booking ‐ especially if a particular ride is an important part of your visit.

No, the price of the rides are all included in your park tickets.

For a map of the park please click here.

There are ATM’s located in and around Disneyland® Paris. If you need one, please ask the nearest Disneyland® Paris staff member to point you in the right direction.

There are several places where you can exchange currency within the park. Please locate the nearest Disneyland® Paris staff member and ask them to point you in the right direction.

There are plenty of attractions that are protected against rain. For safety reasons some access to certain attractions may be restricted without warning, due to adverse weather conditions. But there are still plenty of shops, restaurants and indoor shows to discover while you wait for the rain to pass over! Whatever the weather you will have a magical time!

If your child is under the age of 3 on the first day that you visit the park, then you do not need a ticket for them. If your child is 3 or over on or before the first day of your visit then they will require a ticket.

Disney® does not require any proof of age for children under age 3. Occasionally, a Cast Member will ask the age of the child as they are passing through the main entrance.

If you have a 2-year-old that is tall for their age or are worried at all, then we suggest taking a copy of their birth certificate or passport as proof of their age.

No. However, parents who want to do activities that are not suitable for young children can take advantage of Baby Switch, a free service that allows parents to take turns without waiting in line a second time.

There are first aid centres located in the main Disneyland® Park as well as in the Walt Disney Studios® Park. If you have a medical emergency please locate the nearest Disneyland® Paris staff member for assistance.

Yes, you can rent one from the stroller/pushchair rental shop which is located at Disneyland® Park by the entrance. A Disneyland® Paris staff member will inform you of the price and the conditions of the rental.

There is a baby care centre located in Walt Disney Studios® Park, behind studio services. In addition, there are toilets located throughout the park and most have changing tables.

Disneyland® Paris has attractions suitable for children of all ages and these are shown eside each attraction in the Disney® parks. There are symbols to indicate age suitability on signs beside each attraction and you can also find this information on the Disneyland® Paris website.

Please notify the nearest Disneyland® Paris staff member straight away, they will alert security and help you find your child as quickly as possible. There are two meeting points for lost children: In Disneyland® Park between the Plaza Gardens Restaurant and the First Aid Post and in Walt Disney Studios® Park.

Yes, wheelchairs can be rented at the stroller/pushchair and wheelchair rental shop which is located at Disneyland® Park, by the entrance. A Disneyland® Paris staff member will inform you of the price and the conditions of the rental.

Yes, there are a limited number or spaces within the Guest Parking, for guests who have reduced mobility. Please inquire when you enter Guest Parking. A European parking permit must be presented in order to pass the toll gate and park in this area.

Yes, there are plenty of services that cater to visitors who are disabled or have reduced mobility to ensure that every moment of their stay is as magical as ever.

Concession and carer tickets need to be purchased directly from Disneyland® Paris on the day of your visit - unfortunately these cannot be purchased not through Picniq. These tickets are available for purchase on the day of your visit at the gate of Disneyland® Paris.

There are more than 65 restaurants and bars of all ranges and prices. From light snacks at food carts to fine dining in a restaurant, there is something to suit every taste bud!

Yes! Disney Characters are always happy to share a meal with guests! You can choose breakfast, lunch or dinner, this is to be booked through Disneyland® Paris. For more information check the Disneyland® Paris website.

Yes, you will find children’s menus in most of the restaurants in the parks. Once inside the chosen restaurant, please ask a member of staff for this.

Yes, Disneyland® Paris restaurants are happy to accommodate guests with food allergies. Please inform the restaurant of your allergy in advance.

All Disney® restaurants serve vegan dishes, so there’s plenty to choose from!